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Order Confirmation
An email confirmation will be sent to you within 24 hours on receipt of your order. Instructions on payment methods will also be included in the email.
Our Exchange and Refund Policy
We take pride in our products and will make sure that every bag is meticulously checked before shipment. It is important to us that you are completely satisfied with our bags. Should you be dissatisfied with your purchase, please email us at contact@huabags.com within 3 days from the date of receipt of product for an exchange.
We are happy to provide a one-time replacement for any item available in our catalogue. For a higher replacement value, a top up is required for the difference. However, we are sorry that no refund will be made for a replacement of lower value.
Items returned must be unused and in the same condition as received. Shipping and handling charges for returned products will be borne by the customer.
Goods sold are non-refundable.
Order Cancellation
We are sorry that we are unable to process cancellations once the ordered items are shipped.
We are happy to offer payments by cheque, bank transfer or Paypal. Details on the various payment methods will be available in our confirmation email.
PayPal
We recommend credit card payments via PayPal. Sign up is free. For more information on PayPal, please visit their website at www.paypal.com. Payment is in USD and a transaction fee charged by PayPal 3.4%(USD$Invoice Value) + USD$0.30 will be included.
All our deliveries are shipped by SingPost Airmail. If you have other preferences, please feel free to contact us at contact@huabags.com
Local Delivery
You will receive your purchase within 2-4 working days from the date of receipt of your payment. We use Registered Mail Service for all shipment.
Registered Mail Service: S$4.50 Per Delivery
International Delivery
We ship to anywhere in the world and shipment usually takes 5-12 working days for most countries.
Shipping Fee Estimate: US$5 - US$12 Per Item
To find out about the shipping fee to your country, please contact us at contact@huabags.com
Be a privileged member to enjoy our special deals and benefits. Simply purchase a total of 4 or more of our timeless beauties from any season and you will qualify under our Regular Customer Benefits Program. In appreciation for your tremenduous support, these specials await you!
- FREE SGD$6.00 Discount Voucher
- Birthday Surprise!
- 5% off All Regular Priced Items
- Preview of our New Arrivals Before Official Release
- First-hand Information of Upcoming Promotions
Your feedback is valuable to us as we strive to continuously improve our service quality and products to you. Should there be any dissatisfaction with our products or services, please contact us at +65-81261676 or email contact@huabags.com.
Alternatively, customers may also refer their complaints to the BusinessTrust Secretariat if they are not happy with the resolution. Complaints can be referred to:
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
Accountability
We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all our customers that we would be accountable for our organization's compliance to our Privacy Policy.
Specifying Purposes
Personal data collected will not be used for a new purpose unless we obtain consent from our customers. We are the sole owner of the personally identifiable information collected on this site. We collect personally identifiable information for the sole purpose of registering a user for our web site.
Consent
We do not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.
Limiting Collection
Only the necessary personal data is collected from customers' for business purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.
Limiting Use, Disclosure and Retention
We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our customers. Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
We do not keep personal data for longer than is necessary for those purposes for which they are collected.
We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.
Accuracy
We ensure our customers that all personal information collected is accurate and kept up to date. We do not maintain duplicate copies of personal information in different systems.
Safeguards
We ensure our customers that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. Only authorised personals have access to our systems.
Openness
Our data protection policy (Privacy Policy) is displayed on the web site and the policy is set out in the same language medium as the web site. We encourage all our customers to read our Privacy Policy to understand the our objectives of collecting their personal data.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.
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